CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION AND REFUND CONDITIONS
GENERAL:
1. By placing an order electronically through the website you are using, you are deemed to have accepted the pre-information form and the distance sales contract provided to you.
2. Buyers are subject to the provisions of Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the purchased product.
3. Shipping costs will be paid by the buyers.
4. Each purchased product will be delivered to the person and/or organization at the address indicated by the buyer within a legal period not exceeding 30 days. If the product is not delivered within this period, Buyers may terminate the contract.
5. The purchased product must be delivered complete, in accordance with the specifications stated in the order, and with any accompanying documents such as warranty certificate and user manual.
6. If it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days of learning of this situation. The total amount must also be refunded to the buyer within 14 days.
IF PAYMENT FOR THE PURCHASED PRODUCT IS NOT MADE:
1. If the buyer fails to pay for the purchased product or cancels the payment in their bank records, the seller's obligation to deliver the product ends.
PURCHASES MADE WITH UNAUTHORIZED USE OF CREDIT CARD:
1. If, after delivery of the product, it is determined that the buyer's credit card was used fraudulently by unauthorized persons, and the price of the sold product is not paid to the seller by the relevant bank or financial institution, the buyer must return the product to the seller within 3 days, with the shipping costs borne by the seller.
IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN CIRCUMSTANCES:
1. If unforeseen force majeure events occur that prevent the product from being delivered on time, the Buyer will be notified. The Buyer may request cancellation of the order, replacement of the product with a similar one, or postponement of delivery until the obstacle is removed. If the Buyer cancels the order; if the payment was made in cash, the refund will be made in cash within 14 days of the cancellation. If the Buyer paid by credit card and cancels the order, the product price will be refunded to the bank within 14 days of the cancellation, but it may take 2-3 weeks for the bank to transfer the amount to the Buyer's account.
BUYER'S OBLIGATION TO INSPECT THE PRODUCT:
1. The Buyer shall inspect the goods/services subject to the contract before taking delivery; the Buyer shall not accept damaged or defective goods/services from the shipping company, such as those that are dented, broken, or have torn packaging. The goods/services received will be considered undamaged and in good condition. The BUYER is obliged to carefully protect the goods/services after delivery. If the right of withdrawal is to be exercised, the goods/services must not be used. The invoice must also be returned with the product.
RIGHT OF WITHDRAWAL:
1. The BUYER may exercise the right to withdraw from the contract by rejecting the goods within 14 (fourteen) days from the date of delivery of the purchased product to himself or to the person/organization at the address indicated, without incurring any legal or criminal liability and without giving any reason, provided that he notifies the SELLER through the following contact information.
1. SELLER'S CONTACT INFORMATION FOR NOTIFICATION OF RIGHT OF WITHDRAWAL:
COMPANY
NAME/TITLE:
ADDRESS:
EMAIL:
TEL:
FAX:
DURATION OF THE RIGHT OF WITHDRAWAL:
1. If the purchased item is a service, this 14-day period starts from the date the contract is signed. 1. The right of withdrawal cannot be exercised in service contracts where the performance of the service has begun with the consumer's consent before the expiration of the withdrawal period.
2. The costs arising from the exercise of the right of withdrawal shall be borne by the SELLER.
3. To exercise the right of withdrawal, a written notification must be sent to the SELLER by registered mail, fax, or email within 14 (fourteen) days, and the product must be unused, in accordance with the "Products for which the Right of Withdrawal Cannot Be Exercised" provisions in this contract.
EXERCISE OF THE RIGHT OF WITHDRAWAL:
1. The invoice for the product delivered to a third party or the BUYER (If the invoice for the product to be returned is issued to a company, it must be sent together with the return invoice issued by the company. Returns of orders invoiced to companies cannot be completed unless a RETURN INVOICE is issued.)
2. The return form, the box, packaging, and any standard accessories of the products to be returned must be delivered complete and undamaged.
RETURN CONDITIONS:
1. The SELLER is obligated to return the total amount and any documents obligating the BUYER to the BUYER within a maximum of 10 days from the date of receipt of the cancellation notice, and to retrieve the goods within 20 days.
2. If there is a decrease in the value of the goods or if return becomes impossible due to a fault of the BUYER, the BUYER is obligated to compensate the SELLER for the damages in proportion to their fault. However, this right of withdrawal applies only if the goods or product are used properly within the cancellation period. The BUYER is not responsible for any changes or damage caused by the use of the product.
3. If the amount falls below the campaign limit set by the SELLER due to the exercise of the right of withdrawal, the discount amount received under the campaign will be cancelled.
PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:
1. Products prepared according to the BUYER's request or clearly personal needs and which are not suitable for return, such as underwear bottoms, swimwear and bikini bottoms, makeup products, disposable products, goods that are likely to spoil quickly or whose expiration date may pass, products that are not suitable for return for health and hygiene reasons if the packaging is opened by the BUYER after delivery, products that are mixed with other products after delivery and cannot be separated by their nature, goods relating to periodicals such as newspapers and magazines, except those provided under a subscription contract, services performed instantly in electronic form or intangible goods delivered instantly to the consumer, and audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, cannot be returned if the packaging has been opened by the BUYER, as per the Regulation. Furthermore, the right of withdrawal cannot be exercised for services that have begun to be performed with the consumer's consent before the expiration of the withdrawal period, as per the Regulation.
2. Cosmetics and personal care products, underwear, swimwear, books, copyable software and programs, DVDs, VCDs, CDs and cassettes, and stationery supplies (toner, cartridges, ribbons, etc.) must be returned in their original unopened, untried, undamaged, and unused condition.
DEFAULT AND LEGAL CONSEQUENCES
1. If the BUYER defaults on payment when using a credit card, they acknowledge, declare, and undertake to pay interest and be liable to the cardholder bank within the framework of the credit card agreement between them and the bank. In this case, the relevant bank may resort to legal action; it may demand the resulting costs and attorney's fees from the BUYER, and in any case, if the BUYER defaults on their debt, the BUYER agrees to pay the damages and losses incurred by the SELLER due to the delayed performance of the debt.
PAYMENT AND DELIVERY
1. You can make a payment via bank transfer or EFT (Electronic Funds Transfer) to any of our bank accounts (TL) at ............, ......... bank.
2. You can use your credit cards through our website. We offer online single payment or online installment options for all types of credit cards. For online payments, the amount will be charged to your credit card at the end of your order.